Privacy Policy

Last updated: 26 June 2026

Teras is operated by Cotaq Sdn. Bhd. ("Teras", "we", "us"). This Privacy Policy explains how we collect, use and protect personal data in connection with the Teras platform and related services (the "Services"), in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Personal Data We Collect

Depending on how you use the Services, we may collect:

  • Identity and contact details, such as name, phone number and email address.
  • Community and residency information provided by you or your community committee.
  • Visitor and access data, including visitor names, vehicle plates and entry records.
  • Billing and payment information processed through our payment partners.
  • Communications you send through email, messaging apps or other supported channels.

2. How We Use Your Personal Data

We use personal data to:

  • Provide, operate and maintain the Services.
  • Process payments, invoicing and financial records.
  • Manage announcements, communications and community engagement.
  • Operate visitor, vehicle and access management features.
  • Improve and secure the Services.
  • Comply with legal and regulatory obligations.

3. Disclosure of Your Personal Data

We do not sell your personal data. We may share it with authorised community committee members, service providers that help us deliver the Services (such as payment gateways and messaging platforms), and government or regulatory authorities where required by law.

4. Data Retention

We retain personal data for as long as it is necessary to provide the Services and to meet legal, accounting or reporting obligations. When no longer needed, data is securely deleted or anonymised.

5. Data Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under the PDPA

Subject to applicable law, you may:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent to our processing of your data.
  • Request that we limit the processing of your data.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, contact us at info@cotaq.com.